“We were completely disillusioned with solar and felt we’d been conned. Then Solar Mad stepped in and saved the day. We're extremely grateful to Darren and Brian for their help and feel very lucky to have found them.”
Mary & Lido Bisa - Yenda
Mary and Lidio Bisa from Yenda committed to a solar system over the phone in 2012 after they were called by a business based in Melbourne who claimed to have a ‘local’ presence. They were interested in solar and when told they would qualify for the generous rebates offered by the State Government if they moved quickly.
This business assured Mr and Mrs Bisa it used quality parts and provided excellent after sales service including all the standard warranties. The reality was that they sent an unqualified contractor with virtually no experience to install the system which included low-end, unreliable panels and a faulty inverter. In less than 12 months the inverter had failed and the panels had significant cracks. When they called the sales company they were told to contact the installer. When the installer finally responded to their calls he denied all liability.
When it was clear the Melbourne company wouldn’t honour any warranty the Bisa’s contacted Solar Mad. Mary said Solar Mad took the time to come and meet them and review the system.
“Solar Mad confirmed the system was barely functioning and beyond repair. Lido and I decided to replace the original system with a new system supplied by Solar Mad. They were completely transparent and professional throughout the entire process and have checked up on us several times to ensure the new system is performing at its best. We now realise we should have dealt with a local business and not a faceless person in a call centre in Sydney or Melbourne. We thought we had lost our investment and rebates but Solar Mad ensured we got back on track quickly,"
“I can’t speak more highly about the positive impact solar has had on our home, nor can I speak more highly about the experience I’ve had with the people at Solar Mad.”
Greg Bodger - Griffith
When Greg Bodger received his third consecutive record electricity bill he knew he had to act.
“I simply couldn’t be sure how big the next electricity bill would be. It was lottery every time I opened the mail ... and then I thought like I’d need to win the lottery to pay the massive bill! They were up to $1000 a quarter for our home which is getting up there for a relatively standard family home,” says Greg.
Greg had seen solar in action during his time working with Telstra in the late 90’s. In his job as an IT technician he’d travelled to several remote sub-stations and noticed they were running very effectively off a dedicated solar power supply.
“It was comforting to know that a company as big as Telstra has invested heavily in solar. I was talking about it with a mate of mine who is an electrician and he convinced me to contact Solar Mad to get a price. The guys at Solar Mad were very open about the costs versus the benefits. It was refreshing to get such straight advice. I installed a 5 kilowatt system in early 2013 and the impact on the electricity bill was immediate and obvious," explains Greg.
As a coincidence, the conventional hot water system 'blew up' in mid 2014 and Greg didn’t hesitate to invest in a solar hot water system which has complimented the savings generate by the 3 kilowatt system.
“I can’t speak more highly about the positive impact solar has had on our home, nor can I speak more highly about the experience I’ve had with the people at Solar Mad,” he said.